The CDL is a list of chronic illnesses or conditions for which a scheme must provide cover for the medicine and treatment. These are conditions such as hypertension, asthma and diabetes.

Non-CDL conditions are additional chronic conditions which may be covered by the Scheme, depending on the chosen benefit option. It is not compulsory for the Scheme to fund treatment of these conditions. These are conditions such as gout and acne. Refer to the Comparative Guide for the list of conditions covered per option.

PMBs is a set of minimum benefits which, by law, must be provided to all medical scheme members and include the provision of diagnosis, treatment and costs of ongoing care.

A formulary is a pre-determined list of medicines that will be covered for the CDL, non-CDL and PMB conditions. These lists of covered medicines vary from option to option. Bestmed makes use of formularies for each condition. These formularies are compiled and maintained by a team of professionals on the basis of evidence-based medicine, considering cost effectiveness and affordability.

Bestmed allows flexibility in terms of every member and dependant’s choice of medicine. If a member chooses to make use of a product that is not on the formulary, a co-payment will be applicable. This co-payment varies between the different benefit options, and forms part of Bestmed’s Scheme Rules. 

An ICD-10 code is a diagnosis code, indicating the illness or condition for which treatment is being received and is, therefore, compulsory on all medicine applications and prescriptions.

For every CDL and PMB chronic condition, where medicine is approved, there is a basic treatment plan that is provided. The treatment plan differs from condition to condition and can include consultations, pathology and radiology. These services are paid from Scheme benefits and not from the savings account. For each approved service, there is a maximum allowed per year. 

How are claims paid for a treatment plan?

• On options that have a day-to-day limit (Beat4, Pace1, Pace2, Pace3 and Pace4), all services on the treatment plan are first paid from the limit and are logged to the applicable limit. For example, a claim for a consultation will first be paid from the day-to-day consultations limit. Once this limit is depleted, further claims against the treatment plan will be paid from Scheme risk with no monetary value limit, but the quantity limit on the treatment plan will still apply. 
• Once the maximum on the treatment plan has been reached, any further claims will be covered from the normal day-to-day acute benefits. 
• This maximum is refreshed on a yearly basis and, from January, the new allocations are made. 

A biological is a substance that is made from a living organism or its products and is used in the prevention, diagnosis or treatment of diseases and chronic conditions.

Yes, but it depends on the chosen option, as well as the condition. Biological medicines are categorised as PMB biologicals and non-PMB biologicals. Approved PMB biological and non-PMB biological medicine costs will be paid from the biological limit first, on the options that have a biological limit (Pace2, Pace3 and Pace4). Once this limit is depleted, only PMB biological medicine costs will continue to be paid, unlimited, from Scheme risk.

If a member has a general three-month waiting period, the member is entitled to apply for CDL and PMB chronic benefits.

If a member has a 12-month condition specific exclusion, the member cannot apply or claim for any services relating to that condition for a period of 12 months. The member also cannot apply for or claim for CDL and/or PMB benefits if it relates to the specific condition.

No. To access the chronic benefit, pre-authorisation is compulsory. Thus, it is the member’s responsibility to apply for chronic benefits.

You and the treating doctor will be required to complete a chronic medicine application form. It is advisable that you present the treating doctor with a copy of the medicine formulary as it applies to the specific Bestmed Scheme option and the specific chronic condition.

Fax: 012 472 6760
Email: medicine@bestmed.co.za
On the Bestmed App

Once a complete application is received by Bestmed, processing takes approximately two to three working days.

Yes, only if the member is already registered on the Bestmed system for chronic medicine. If not, the doctor will need to complete the chronic application form with the relevant supporting documentation, where needed.

When doctors call in and complete a telephonic prescription with one of Bestmed’s pharmacists, it is seen as a legal prescription as the call is recorded. This will not be applicable to pharmacists calling from a dispensing pharmacy as they are not the prescriber.

Approved CDL, non-CDL and PMB medicine costs will be paid from the non-CDL chronic medicine limit first. Thereafter, approved CDL and PMB chronic medicine costs will continue to be paid (unlimited) from Scheme risk. 

Note:

• Approved medicines for the following conditions are not subject to the non-CDL limit: organ transplant, chronic renal failure, multiple sclerosis, haemophilia. Claims for approved medicines for these conditions will be paid directly from Scheme risk benefits.  
• Approved medicine claims for major depression will continue to be funded from Scheme risk once the non-CDL limit is depleted.

Benefits will only be granted from the date the fully completed application/prescription is received. No retrospective authorisations will be granted.

A generic medicine contains identical amounts of the same active ingredient in the same strength and in the same dosage form as the original medicine. Generic medicines are approved by the South African Health Products Regulatory Authority (SAHPRA) and must have the same quality and produce an equivalent effect in the body as the original medicine. Benefits of using generic medicines:

• They are more affordable than the original product.
• They help extend a member’s acute and chronic medicine benefit through the year.
• They help to prevent a member from paying co-payments where generic alternatives are available for original medicine.
• They reduce the rand value of co-payments as they are usually less expensive.

The Mediscor Reference Price (MRP) is a reference pricing model applicable to all medicines with generic equivalents or biosimilars. MRP sets the maximum reimbursable price for generically similar or biosimilar products. This means that if you opt to use a medicine above MRP, you will have to pay the difference between the selected medicine and that of MRP. Reference pricing is applicable to all medicines, including formulary and non-formulary chronic medicines, as well as acute and over-the-counter (OTC) medicines. 

A biosimilar is a biologic medical product that is almost an identical copy of an original product that is manufactured by a different company.

Should you prefer to use the original product, Bestmed will only reimburse the claim up to the reference price amount. You will be responsible for the difference in price payable to the provider.

This is the portion of a claim payable by the member directly to the service provider. This co-payment cannot be paid automatically from the available savings account or vested savings account. 

Chronic co-payments 2024/2025

• Where a medicine is chosen for the treatment of a CDL, non-CDL or PMB condition that is not on the formulary.
•  When the chosen medicine is above the MRP.
• When the provider charges a higher dispensing fee than that which the Scheme reimburses.
• Non-CDL conditions have standard co-payments for formulary medicine (except on Pace4).

The reference price is reviewed and updated on a regular basis, and is dependent on the availability of generic medicines, as well as new generics entering the market. Thus, the change in reference price can affect the co-payment amount.

Bestmed applies protocols and funding guidelines in their authorisation process. Should your requested treatment fall outside of these funding guidelines, it will not be approved.

Send a copy of the new prescription (please ensure the diagnosis codes are included on the prescription) to medicine@bestmed.co.za or fax 012 472 6760.  Please submit your renewed script timeously to Bestmed to ensure correct payment of claims as no retrospective authorisations will be granted.

You should only submit your prescription to Bestmed if your medicine has changed or if your authorisation is about to expire. However, your pharmacy will require a new repeat prescription every six months in order to dispense your medicine.

Chronic medicine claims can be submitted every 24 days.

a. Approval conditions

Bestmed can grant approval for a member to claim for an advanced supply of medicine in the following instances: 

• If the member is going to a destination across the local border 
• If the member is going overseas 
• If the member is going to a destination where there is no pharmacy in the nearby vicinity (e.g. Kruger National Park)

Please note that Bestmed will not grant approval for an advanced supply of medicine when members are travelling within the borders of South Africa.

b. Approval process

The process for approval takes up to five working days to complete. Please ensure that all required documentation is received together and timeously before the requested collection date.

Please attach the following to the completed form: 

• A copy of the departure and return flight ticket or travel document. If a return flight ticket cannot be provided, NO authorisation will be granted.
• A copy of the prescription for the medicine required for collection. 

This information can be emailed to medicine@bestmed.co.za or faxed to 012 472 6760.

These are pharmacies that have committed to providing cost-effective medicines at competitive dispensing fees which are capped at a lower level than non-network pharmacies. Any pharmacy that charges a dispensing fee of not more than 33% with a maximum of R33 (excl. VAT), and charges no additional administration fees, can be regarded as a preferred provider. Bestmed has negotiated providers, which will charge a dispensing fee the same as, or lower than the Bestmed fee structure. You are advised to obtain your medicine from one of these preferred providers to avoid any dispensing fee co-payments. 

Yes, medicine can be delivered to you by any postal pharmacy of your choice. Please refer to the preferred providers list to avoid any dispensing fee co-payments.

Tel:                       086 000 2378

Email:                   medicine@bestmed.co.za 

Fax:                       012 472 6760

• Medicine prices differ and some generic medicines are more expensive than others.
• Some generics may be more expensive than the reference price.

One month prior to the date your medicine authorisation expires, you must submit a copy of your latest prescription, including the ICD-10 code, with your member number to medicine@bestmed.co.za or fax 012 472 6760.

Please submit your renewed script timeously to Bestmed to ensure correct payment of claims as no retrospective authorisations will be granted.

Additional information is required with the prescription for:

• Cholesterol: A copy of the latest lipogram
• Diabetes: A copy of the latest HbA1c as well as the eGFR pathology results for SGLT2 (Forxiga/Jardiance/Xigduo XR).
• Osteoporosis: A copy of the bone density report, performed by means of a DEXA densitometer, which must not be older than three months.
• Psychiatric conditions: Should the approved psychiatric medicine, diagnosis or dosage be changed, a prescription from the psychiatrist will be required.